BeeMaids · Greater Ottawa

Cleaning Services FAQs: Your Questions, Answered

Your Questions, Answered. Your Peace of Mind Matters.

Inviting a cleaning professional into your home or workplace is an important decision. You want to know what to expect, what you're paying for, and whether your space will receive the care it deserves.

At BeeMaids, we believe a great cleaning experience starts with clear communication.

Whether you're booking your first house cleaning, preparing for a move, or looking for regular cleaning help in Ottawa, we've answered some of the most common questions to help you make the right decision.

Can't find your answer? Our friendly team is here to help.

Pricing, booking & scheduling

Pricing, Booking & Scheduling

Reduce hesitation about cost and commitment

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How much does professional house cleaning cost in Ottawa?

The cost of professional house cleaning depends on several factors, including your home's size, its current condition, the type of cleaning required, and how often you need our services.

A routine cleaning generally requires a different level of work than a detailed deep cleaning or move-out cleaning.

At BeeMaids, we offer flexible cleaning options based on your requirements, including hourly and customized cleaning packages.

For an estimate tailored to your home, request a free cleaning quote.

Does BeeMaids offer free cleaning estimates?

Yes! BeeMaids provides free, no-obligation cleaning estimates.

Simply tell us about your property, the type of cleaning you need, your location, and your preferred schedule. Our team will review your requirements and help you understand the appropriate cleaning options.

You can get started through our online quote form.

Do I need to sign a long-term contract?

No. BeeMaids offers cleaning services without requiring long-term contracts. Whether you need a one-time cleaning before hosting guests or ongoing help maintaining your home, we can discuss an arrangement that fits your needs. Our goal is to make professional cleaning convenient, flexible, and accessible.

Can I book a one-time cleaning instead of recurring service?

Of course! You can book BeeMaids for a single cleaning appointment without committing to ongoing service. One-time cleaning is particularly useful when you're preparing for visitors, hosting an event, completing a busy work season, moving, or simply giving your home some extra attention.

Do you offer weekly, bi-weekly, or monthly cleaning services?

Yes. BeeMaids offers weekly, bi-weekly, and monthly home cleaning arrangements. Regular cleaning helps prevent everyday dust, dirt, and household mess from building up. If you're unsure which schedule is right for your home, tell us about your household size, daily activities, and cleaning priorities. We'll help you explore a suitable option.

How far in advance should I book a cleaning appointment?

We recommend booking as early as possible, especially if you have a specific date in mind. Availability can vary depending on the service required, your location, and existing appointments. If you need cleaning at short notice, contact our team with your preferred date. We'll check whether an appointment can be accommodated.

Can I reschedule or cancel my cleaning appointment?

If your plans change, please contact BeeMaids as soon as possible. Our team can discuss available rescheduling options and explain any cancellation conditions applicable to your booking. We recommend reviewing the appointment terms when confirming your service.

How long does a professional cleaning appointment take?

Cleaning time depends on your property's size, condition, accessibility, and the tasks included in your booking. A routine cleaning of a smaller home may require less time than a detailed deep cleaning of a larger property. When discussing your estimate, let us know about any areas requiring extra attention so we can plan an appropriate appointment.

Services & what's included

Our Cleaning Services & What's Included

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What cleaning services does BeeMaids provide?

BeeMaids offers a range of residential and commercial cleaning services across Greater Ottawa, including:

  • Regular home and housekeeping services
  • Deep cleaning
  • Move-in and move-out cleaning
  • Office and retail cleaning
  • Carpet and upholstery cleaning
  • Post-renovation cleaning
  • Post-construction cleaning
  • Personal care and home organization
  • Hoarding cleanup assessments

Each service is planned around the property and the agreed cleaning requirements.

Explore all our cleaning services.

What is included in a standard house cleaning?

Our regular house cleaning service focuses on maintaining the areas you use every day. Depending on your agreed cleaning plan, this typically includes wiping kitchen counters and surfaces, cleaning sinks, toilets, showers and mirrors, dusting accessible furniture, vacuuming carpets, and sweeping or mopping floors. We also give attention to commonly touched surfaces such as door handles and switches. Additional tasks can be discussed when booking.

What's the difference between regular cleaning and deep cleaning?

Regular cleaning is designed to maintain your home's everyday cleanliness.

Deep cleaning goes further by addressing accumulated dust, grease, grime, and areas that may not receive attention during routine visits.

Depending on the agreed scope, deep cleaning can include detailed bathroom and kitchen cleaning, accessible baseboards, door frames, ledges, window sills, and other overlooked surfaces.

A deep clean is worth considering if your home hasn't been professionally cleaned in a while or needs a more thorough refresh.

Explore our deep cleaning services.

Do you clean inside ovens, refrigerators, and kitchen cabinets?

These tasks can be requested as additional cleaning services. Standard cleaning generally focuses on accessible surfaces and appliance exteriors. Interior cleaning of ovens, refrigerators, cabinets, and drawers should be discussed when requesting your estimate. Let us know which appliances or storage areas you want cleaned so we can confirm the scope and any additional requirements before your appointment.

Does BeeMaids provide move-in and move-out cleaning?

Yes. We help homeowners, tenants, landlords, and property managers prepare properties for moving in or moving out.

Our move-in and move-out cleaning focuses on kitchens, bathrooms, floors, accessible surfaces, baseboards, fixtures, and other agreed areas.

For the best results, we recommend scheduling your appointment when the property is empty or mostly empty.

Learn more about move-in and move-out cleaning.

Can I request cleaning for only certain rooms or areas?

Yes! Not every home needs the same level of cleaning. Perhaps your kitchen and bathrooms need extra attention, or you'd prefer us to focus on your living areas and floors. Tell us your priorities when requesting an estimate. We'll work with you to establish an appropriate cleaning plan and confirm what can be completed during your appointment.

Do you offer carpet, rug, and upholstery cleaning?

Yes. BeeMaids provides cleaning services for suitable carpets, rugs, sofas, armchairs, sectionals, and other upholstered furniture.

Our team considers the material, condition, and cleaning requirements before determining an appropriate treatment.

Please let us know about visible stains, pet-related concerns, and fabric care instructions when requesting your estimate.

Explore carpet and upholstery cleaning.

Before we arrive

Preparing for Your Cleaning Appointment

Remove practical concerns

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Do I need to be home while BeeMaids cleans?

Not necessarily. You're welcome to remain home during your cleaning appointment, but you can also discuss alternative access arrangements with our team. If you won't be present, please provide the necessary entry instructions when confirming your booking. Our goal is to make the experience convenient for your schedule.

Do I need to clean my house before the cleaners arrive?

No need to clean before we clean! However, putting away small personal belongings, clearing crowded countertops, and making floors accessible can help our team spend more time on the cleaning tasks you've requested. If there are delicate items, restricted rooms, or special instructions, please let us know in advance.

Does BeeMaids bring cleaning supplies and equipment?

Cleaning supplies and equipment requirements should be confirmed when booking your appointment. Let us know if you have any preferred products, specialized surfaces, or equipment considerations so our team can discuss the appropriate arrangements before your visit.

Can you clean homes with pets?

Yes, we can discuss cleaning arrangements for homes with pets. Please tell us about any animals in your household when booking, along with any access instructions or product preferences. For everyone's comfort and safety, pets should be kept clear of active cleaning areas where necessary.

Can I request specific cleaning products?

Yes. We encourage you to tell us about product preferences, allergies, sensitivities, and manufacturer care instructions before your appointment. Our team can discuss suitable cleaning methods for the surfaces in your home. If your household requires a particular product or cleaning approach, please mention it when requesting your quote so its suitability can be confirmed.

Will your cleaners move heavy furniture to clean underneath?

Moving heavy furniture or large appliances is not part of our standard cleaning service. Our team focuses on areas that can be accessed safely. If you want cleaning behind or underneath particular furniture or appliances, please discuss the requirements before booking so we can confirm what is possible.

Trust & quality

Trust, Safety & Cleaning Quality

Reassure first-time clients

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Are BeeMaids cleaners background-checked?

Yes. BeeMaids states that its cleaning professionals undergo background checks. We understand that inviting someone into your home requires trust, which is why we emphasize professionalism, clear communication, and respect for your property and belongings.

Is BeeMaids bonded and insured?

Yes. BeeMaids is a bonded and insured cleaning company serving Greater Ottawa, with insurance coverage of up to $2 million. We understand the importance of protecting your home, workplace, and belongings while cleaning is underway. For questions about the company's current insurance coverage or the protections applicable to your appointment, please contact our team.

What if I'm not satisfied with my cleaning?

Your feedback matters to us. If something about your cleaning appointment doesn't meet your expectations, please contact BeeMaids and explain your concern. Our team will review your feedback against the agreed cleaning scope and discuss an appropriate next step. We encourage clients to communicate any special priorities before their appointments to help prevent misunderstandings.

Can professional cleaning remove every stain or stubborn mark?

Not every stain or mark can be completely removed. Results depend on the material, the cause of the stain, how long it has been present, and whether the affected surface can safely tolerate the necessary treatment. For stubborn stains, pet odours, mineral buildup, or delicate surfaces, tell us about your concerns before booking so we can discuss realistic expectations.

Specialized & commercial

Specialized Cleaning & Commercial Services

Capture specific cleaning enquiries

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Does BeeMaids offer post-renovation and post-construction cleaning?

Yes. BeeMaids provides cleaning services for completed renovations and construction projects.

These services focus on fine dust, light debris, surfaces, floors, fixtures, interior windows, and finishing details included in the agreed cleaning plan.

Major construction debris and building materials should be removed before the final cleaning appointment. Certain residues, including paint splatters and adhesives, require separate assessment.

Explore post-renovation cleaning.

Can you clean offices, retail stores, and commercial spaces?

Yes. BeeMaids provides cleaning services for offices, retail locations, studios, showrooms, and suitable commercial workplaces. Services can include dusting workstations and counters, cleaning washrooms and shared spaces, vacuuming and mopping floors, emptying waste bins, and cleaning frequently touched surfaces. We can discuss cleaning schedules that suit your business operations and access requirements.

Do you offer home organization and decluttering services?

Yes. BeeMaids offers practical home organization support to help make everyday spaces easier to use and maintain. This can include organizing closets, drawers, pantries, household items, linens, and home office spaces. You remain involved in decisions about your belongings. Items are not discarded without your approval. Please note that this service focuses on household organization and does not include medical or hands-on personal care.

Can BeeMaids help with severely cluttered or hoarded properties?

BeeMaids offers hoarding cleanup assessments to help determine the appropriate next steps for severely cluttered properties.

Our team begins by understanding the property's condition, access requirements, potential hazards, and the level of assistance needed.

Depending on the situation, specialized support may be required. Hazardous-material removal, mould remediation, pest treatment, and structural repairs are not automatically included.

We approach these enquiries with respect and sensitivity.

Learn about hoarding cleanup assessments.

Areas & support

Service Areas & Customer Support

Help visitors take the next step

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Which areas of Ottawa does BeeMaids serve?

BeeMaids serves homeowners and businesses throughout Greater Ottawa and selected surrounding communities.

Our published service areas include Orléans, Kanata, Stittsville, Barrhaven, Nepean, Manotick, Greely, Riverside South, Findlay Creek, Alta Vista, Beacon Hill, Westboro, The Glebe, Centretown, Richmond, and Gatineau.

Not sure whether we service your neighbourhood?

Simply share your address or postal code when requesting a quote, and our team will confirm availability.

View all service areas.

How do I book a cleaning service with BeeMaids?

Booking starts with three simple steps:

  1. Tell us what you need. Complete our online cleaning estimate form or contact our team with details about your property.
  2. Review your cleaning plan. We'll discuss the type of service, areas to be cleaned, timing, and any special requests.
  3. Confirm your appointment. Once the details are agreed upon, we'll help you finalize the cleaning arrangements.

Ready to get started? Request your free estimate.

How can I contact BeeMaids?

Have questions or need help choosing the right cleaning service? We'd be happy to hear from you.

You can also use our contact form to send an enquiry.

BeeMaids · Greater Ottawa

Still Have Questions? Let's Talk About Your Cleaning Needs.

A cleaner home shouldn't mean more work for you. Tell us about your space, your priorities, and your preferred schedule — we'll help you explore a cleaning service that fits.

BeeMaids. We Clean, You Relax.